A man says Home Depot’s appliance shipment was dumped on the lawn
It wasn’t exactly the white-glove delivery service he was promised, says Russell Sharp, when he bought more than $10,000 worth of appliances at Home Depot in Plymouth, Massachusetts. Instead, he says, a Home Depot delivery driver left his appliances scattered. “I’ve never heard of an appliance delivery experience like this,” Sharp said. “Who would order equipment if they just dropped it in the yard?” Three weeks later, the device, which reportedly weighs 448 pounds, is still sitting in a box in the middle of the sidewalk. Now mold is forming on them because Russell has no way to squeeze them in, despite trying to make the delivery as easy as possible since he’s in the middle of a major renovation of a 100-year-old home in Kingston. “I just built this ramp so that you can easily reach it and walk right into the house,” Sharp said. In addition, two of the devices were damaged, he says. Sharp said the washer/dryer was scratched and the freezer unit appeared to have been hit by something, dented and bent. “No one returned my call,” Sharp said. “Everyone passes responsibility to another manager who never reaches out to me,” Sharp said. “I’ve been there four times. How easy is it to just send two people to move the stove? Depot to install these devices and some of them require plumbing or carpentry work. “They understood they wouldn’t be installing the devices, but the deliveries should at least include bringing them into your home,” sister station WCVB asked. “One thousand percent,” Sharp said. “My understanding was that you just bring the equipment to your house and take the boxes with you. Simple as that.” Addressing his problems at the store, Sharp said that salespeople and managers seemed equally perplexed. We noticed a big difference between what Russell was told and what the Home Depot says he is actually qualified. The appliances left outside are all Forno brand. It is a Canadian appliance maker that Home Depot says actually sells through its website and not in stores. But Russell bought and paid through a sales representative at Plymouth Home Depot. Even if you go online, the website says — for now — that appliances are being delivered but it doesn’t qualify for installation, which Russell didn’t want. It’s only when you click on the delivery details that it shows that shipping is only available to curbside. A Home Depot spokesman admitted the company miscommunicated with Russell and apologized. This is a good reminder to make sure you know exactly what comes with the appliances, as some require the work of a plumber. Consider shopping locally, as it may be easier to negotiate with a small electronics store than with big box stores. If there is a problem and there are signs of damage upon delivery, do not sign for the products. “I just want to put my house together and move on,” Sharp said. Home Depot apologized for the miscommunication with Sharp and immediately reordered the damaged units. They will also replace the moldy range there and offer the new devices at a steep discount.
It wasn’t exactly the white glove delivery service that Russell Sharp supposedly promised when he purchased more than $10,000 worth of appliances at the Home Depot in Plymouth, Massachusetts.
Instead, he says, a Home Depot delivery driver left his appliances strewn across the front yard.
“I have never heard of an equipment delivery experience like this,” Sharp said. “Who would order equipment if they just left it in your yard?”
The device, which reportedly weighs 448 pounds, is still sitting in a box in the middle of the sidewalk three weeks later.
Now mold is forming on them because Russell has no way to squeeze them in, despite trying to make the delivery as easy as possible since he’s in the middle of a major renovation of a 100-year-old home in Kingston.
“I just built this ramp so that you can easily reach it and walk right into the house,” Sharp said.
In addition, two of the devices were damaged, he says. Sharp said the washer/dryer was scratched and the freezer unit appeared to have been hit by something, dented and bent.
“No one returned my call,” Sharp said.
“Everyone passes responsibility to another manager who never reaches out to me,” Sharp said. “I’ve been there four times. How easy is it to just send two people to move the stove? Order me a new freezer? I don’t understand how this doesn’t happen for three weeks.”
Russell says he doesn’t look to Home Depot to install these devices, and some of them require plumbing or carpentry work.
“They understood they wouldn’t be installing the devices, but the deliveries should at least include transportation to your home,” sister station WCVB asked.
“One thousand percent,” Sharp said. “My understanding is that you simply bring the devices to your home and take the boxes with you. So easy.”
When he discussed his problems at the store, Sharp said the clerks and managers seemed equally perplexed.
We noticed a big difference between what Russell was told and what Home Depot says he actually qualifies.
The devices left outside are all Forno brand. It’s a Canadian appliance manufacturer that Home Depot says actually sells through its website and not in stores.
But Russell bought and paid through a sales agent at the Plymouth Home Depot. Even if you go online, the website says – for now – that devices can be delivered but are not suitable for installation, which Russell didn’t want.
Only when you click on the delivery details will you see that delivery is only possible to the curb.
A Home Depot spokesman admitted the company miscommunicated with Russell and apologized.
This is a good reminder to know exactly what is included with the appliances, as some appliances require the work of a plumber.
Consider shopping locally, as it may be easier to negotiate with a small electronics store than with the big box stores.
If there is a problem and there are signs of damage upon delivery, do not sign for the products.
“I just want to get my house together and move on,” Sharp said.
Home Depot apologized for the miscommunication with Sharp and immediately reordered the damaged units. They will also replace the moldy range there and offer the new devices at a steep discount.
