BBQ restaurant slams customers who called 911 for ‘pink meat’

BBQ restaurant claps back at ‘ignorant’ customer who called 911 and left a one-star review over smoked ‘pink meat’

One customer was so dissatisfied with her grill order that she called the restaurant’s emergency number. Then the customer, named Annie Cooke, went home and left a one star review on the “very pink” smoked meat.

Clyde Cooper’s BBQ was quick to respond, rips into the “ignorant” customer story.

“It’s extremely ridiculous (and) sad that you think this is a problem to call the police,” owner Debbie Holt replied to the review. “They took the time of a cop who might have had to make an IMPORTANT call to complain because the grill was smoked (pink.)”

Last week Annie tried to bring a plate of food back to Clyde Cooper’s ten minutes after pickup. She claimed the smoked pork was uncooked because of its pink coloring. But the owner of the restaurant from 15 years told TODAY the was not the case.

“I said, ‘Oh honey, that’s the pink from the smoke,'” Debbie said. “I said, ‘Honey, it’s done,’ and she couldn’t. get it.”

According to Debbie, even nearby customers tried to explain the color of the meat to the customer. But Annie would not budge, and the owner offered her a piece of chicken in a brown paper bag for her dissatisfaction.

The restaurant did not issue a refund. And although she accepted the chicken, Annie later told the news channel WRAL (and the police) that she didn’t get anything–no substitute meal or refund.

“It’s ridiculous, especially because we’re an old, established Raleigh institution, so you know we know what we’re doing, and then you tell me it’s not done,” Debbie said. “I haven’t met anyone that stubborn in a long time.”

Here’s what the 911 customer said on the phone

After they left the restaurant with chicken in tow, Annie called the police. WRAL received an alleged transcript of the police call.

“I had ordered some food there, and the grill is pink,” Annie said of the 911 call. “I asked them to cook it some more or exchange my order. They say the meat should be pink. I asked them to change my order and they said they wouldn’t give me my money back or exchange the food.”

A police officer stopped at the restaurant but gave no more than one “little grin and rolled his eyes” before they left the scene, Debbie said.

In conversation with WRAL, Annie revealed why she called 911 for a non-emergency.

“That’s how I felt — that’s why I called the police because I couldn’t get my money back or get another plate,” Annie said.

Owner slams customer after online review

Still unsatisfied, Annie went home and hacked into a now-deleted Google review for the restaurant. She claimed Clyde Cooper provided that “worst customer service” she has ever experienced. Annie added that the BBQ was “very pink and had a lot of fat in it.”

“I tried to go back and tell them I either don’t get my money back or something else, which they didn’t want to do either. After I called the COPS up there, they gave me 1 piece of chicken in a bag and said keep the plate,” Annie said. “The police said I had filed a civil complaint in the courts. Worst meal ever, cheese that didn’t even melt on mac and cheese.”

As partially shared above, Annie clapped on the client’s opinion on what happened. Debbie again explained the situation and her take on Annie’s actions.

“Also they gave you chicken as a substitute for your BBA and you were told you could keep the perfect BBQ you thought was raw because you don’t know the fact that BBQ turns pink when smoked and you wouldn’t listen to our attempts at explanations this for you,” Debbie wrote. “You got the chicken before you left and then you called the police. Sad. Sad, sad, sad, sad.”

The restaurant shared screenshots of the review and their clapback on their Facebook page. In their caption, they moved Annie and her on “Stupidity.”

After receiving media and online attention, the restaurant released another synopsis of what happened to Annie.

Local customers showed the restaurant “pink love” in the days after the emergency call with pink gifts like stuffed animals and flowers. In the meantime, Annie told WRAL on November 4th she was “Consider filing a civil suit” against Clyde Cooper’s BBQ. BBQ restaurant slams customers who called 911 for ‘pink meat’

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