Two Texas women are suing a Dallas Taco Bell after a disgruntled worker poured boiling hot water on them for asking employees to correct an incorrect order. One victim suffered burns so severe that she was forced to take down mirrors in her home to avoid seeing her own face.
Court documents identify the plaintiffs as Brittany Davis and her niece, who only identified 16-year-old CT, who visited Taco Bell’s northeast Dallas location on June 17 KWTX.
The pair were locked inside the store by employees during the confrontation when the incident occurred.
The lawsuit, filed on July 13, alleges that CT’s facial burns were so severe that her mother, Kira, had to remove all mirrors in her home because her daughter “cannot bear to see her own face.”
“The manager of Taco Bell violently and without warning poured a bucket of boiling water over CT and Brittany’s heads, shoulders, breasts and legs, causing excruciating second and third degree burns to their bodies,” the lawsuit reads.
The family acquired high-profile civil rights attorneys, Ben Crump and Paul Grinke, to represent them.
Disturbing surveillance video shows the entire incident
Shocking surveillance video of the incident shows an employee filling a bucket of water from the restaurant’s kitchen before going to the counter and pouring the boiling hot water on the two women.
Dallas Taco Bell manager throws a jug of boiling water at two customers who were unhappy with their order. The women suffered burns and are suing Taco Bell for damages. pic.twitter.com/Eg4U5MeL9R
— Mike Sington (@MikeSington) July 26, 2022
The footage shows the same employee refilling the bucket before pouring water on them again.
In a statement, Crump said staff locked Davis and her niece in at the restaurant while trying to resolve an issue with their order, which was valued at about $30, after the couple complained that they had ordered the wrong one three times had received an order.
The dispute began after customers complained about receiving the wrong order
The argument started in the drive-thru window, but Davis and her niece walked in after receiving the wrong order. They then claim an employee challenged the teenager to a fight.
The confrontation lasted about 10 minutes before the store manager intervened and dumped the boiling hot water, court documents claim.
The two were eventually able to unlock the door and fled the restaurant, with an employee following them outside to laugh and taunt the family.
“As this family exited the parking lot, a Taco Bell employee came to the front door and laughed, clapped and taunted the family,” the lawsuit reads. “The burns on her face will cause discoloration and scarring that will forever tarnish her self-image.”
Her attorney added that one of the employees carried a gun under his shirt, while another employee countered that they were attacked by one of the victims, according to the outlet.
NEWS ALERT: @lawyerCrump and attorney Paul Grinke are responding to newly released video of a horrific incident at a Dallas Taco Bell that left Brittany Davis and CT (a minor) severely burned and traumatized. pic.twitter.com/1gekBBhyWy
— Ben Crump Law, PLLC (@BenCrumpLaw) July 22, 2022
One victim suffered ten seizures after suffering horrific burn injuries
KWTX reports that Davis later suffered a seizure on the way to the hospital. She reportedly suffered a total of 10 seizures from the incident, which resulted in “significant” brain injuries. She was later transported by helicopter to an incineration unit.
A Taco Bell representative said they are in contact with the franchise owner. They add that they “take the safety and well-being of team members and customers seriously.”
The lawsuit names two employees, Yum! Brands – Taco Bell’s parent company and the franchise location they visited.
No arrests had been made as of Tuesday, but the Dallas Police Department has since referred the case to a grand jury, per KWTX.
https://theshaderoom.com/watch-disgruntled-taco-bell-worker-throws-boiling-hot-water-on-two-customers-pair-now-suing-for-1-million/ Taco Bell worker pours boiling hot water on two customers