Troubleshooter: PGW reviews Weather Normalization Adjustment after Requesting Action News

PHILADELPHIA (WPVI) – Philadelphia Gas Works customers have seen their bills skyrocket, and it’s not because they’re using more gas.

Some people who have contacted the Action News Troubleshooter say they are currently being charged double and even triple for a certain weather-related correction.

The troubleshooter worked on the issue after viewers alerted us to an alarming increase in their gas bills in the form of something called the “Time Normalization Adjustment”. details”.

We are told the Pennsylvania Office of Consumer Advocacy is also investigating.

The good news is that a change is possible following our investigation with the PGW.

“We’re trying to save,” said Jenna Heron of Northeast Philadelphia. “We’re having a baby and we need time off that we won’t get paid for so we have to stock up on money.”

So Jenna Heron was disappointed when she opened her family’s latest PGW bill.

It shows their average daily expenses have tripled from $1.15 last year to $3.11 this year.

And they were charged $53.83 for a “Weather Normalization Adjustment.”

“And I talked to some neighbors and they were charged over $53.83,” Heron said.

A Mayfair Action News viewer sent the Troubleshooter her bill showing the Weather Normalization Adjustment was close to $80.

That daily cost increase went from $1.19 to $4.05.

A PGW customer from South Philadelphia also shared her bill. She was astounded to see the Weather Standardized Fee of $107.22.

They all let the Troubleshooter know that they immediately notified PGW customer service of the charge.

“So I called and they explained that we were basically not using enough gas so they were charging us with unused gas,” Heron said.

PGW said Adjustment to Normalize Weather is used by utilities across the country.

The adjustment is applied to monthly bills from October to May.

A surcharge is applied to the bill for billing periods when temperatures are warmer than normal and customers use less gas.

For colder-than-usual maturities, a credit will apply.

“We’ve paid our bill, I don’t understand why we’re being charged for unused product,” Heron said.

This makes gas heating bills more predictable and stable for customers, PGW says, and allows utilities to cover the costs of maintaining their systems even with lower gas usage. expected.

PGW has yet to tell us exactly how the adjustment amount is calculated or how it determines who will be charged, but it does say:

“This May’s warmer-than-normal temperatures are expected to affect residential heating customer bills by approximately 270,000 PGW.”

A spokesperson also told us they would have more answers by noon on Thursday.

And following our inquiries, PGW told the Troubleshooter: “We are currently assessing the Adjustment to Normalize Weather situation based on its impact on customers.”

Read the full statement released by PGW below:

“PGW’s Tariffed WNA applies an adjustment to customers’ monthly bills October through May based on “normal” weather. Currently, WNA uses a 20-year average for normal weather. It is expected that this month of May will be warmer than normal from mid to late May affecting around 270,000 PGW of residential heating customer bills.

The gas bill is separated into a gas supply charge (the cost of the gas itself) and a gas distribution fee (the charge for providing gas). As set forth in the Tariff, WNA applies to distribution fees. No adjustments have been made to the freight charge.
To support this month’s WNA fees, PGW encourages customers to contact PGW to request payment arrangements. Information about PGW’s payment assistance options can also be found at

We certainly understand the impact this fee will have on our customers, so we are continuing to monitor the issue and investigate what options we may have if we encounter similar circumstances again. this order in the future. Again, we encourage customers to contact us for payment arrangements if they need assistance. All affected customers will be covered if they contact us. ”

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